E-MAIL ART TO PERFECT / PENPAL
1. ELECTRONIC TRANSMISSION OF ART TO PERFECT LINE
Please send multiple files separately or compressed (by Stuffit or another compression program). If your file(s) exceeds a tota
of 2MB, please send it by disk instead.

TO EMAIL ART: Include COMPANY NAME AND P.O.# in the subject line and email art to art@perfectLLC.com
FAXED COPY OF ARTWORK MUST BE SENT to verify art was received correctly. If fax verification is not sent, Perfect will not be responsible if emailed art is not received correctly. For MOUSE PADS, COLOUR PRINT must accompany order or factory cannot be responsible for any colour variation.

3. *COLOUR MATCH:
50.00 (G) per colour Perfect / Penpal makes every attempt to match requested custom or PMS colours, but cannot guarantee a 100% exact match to a submitted colour sample, a referenced PMS colour, or a previous order. The Pantone Matching System (PMS) has become a standard for colour reference, but was developed for standard PMS printing inks on white paper, and may only be used as a loose reference for specifying imprint colours for Perfect / Penpal products. Imprints are applied using pad or screen inks.

These inks are hand mixed as close as possible to the requested colour, but may vary 2 to 4 shades. For these reasons, an exact PMS colour
match cannot be guaranteed. Additionally, note that PMS colours will be automatically referenced from “coated” stock colours.

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ORDERS
4. IMPRINT LAYOUT & SIZE:
If customer does not specify, Perfect / Penpal will use its expertise to layout each customers logo and copy in the most attractive manner.
NOTE: Customer cannot return merchandise after they are produced, if layout was not specified.

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5.COPY CHANGES:
40.00 (G) per location / colour. Catalog minimums apply per change.

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6. BLACK & WHITE / EMAIL PROOFS
15.00 (G) each

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7. RUSH ORDERS, please inquire.

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8. VERBAL ORDERS are not accepted.
Orders must be faxed or mailed. Factory will not be responsible for typographical or handwritten errors on submitted purchase orders.

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9. LARGE QUANTITY ORDERS
Contact factory for pricing and production time.

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10. LESS THAN MINIMUM (minimum 60.00 (G) per order)
Add 50.00 (G) per colour / side, plus screen charge.
Not available on 4-colour digital imprints (4-colour process).

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11. NO COPY ORDERS: Use next column price, minimum 60.00 (G) per order.

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12. UNDERRUNS / OVERRUNS The difficulty of manufacturing / printing exact quantities produces a mandatory 5 to 7% overrun or underrun. If no overruns will be accepted, order must clearly state “No Overruns”. If no underruns will be accepted, order must clearly state “No Underruns”. These orders are still subject to a 5 to 7% over/underruns.

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13. TERMS: Credit cards accepted (Visa, MasterCard, American Express and Discover). Net 30 days from date of invoice upon credit approval. For Net Terms accounts without a past due balance, a discount of 2% is offered when full payment by check is postmarked within 15 days of the invoice date. Perfect Line reserves the right to assess a 2.5% service charge per month on past due unpaid balances.

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SHIPPING
14. STANDARD PRODUCTION TIMES
Are listed per item throughout the catalog. Production times may vary according to production volume and product availability.

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15. C.O.D. SHIPMENTS not available.

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16. DROP SHIPMENTS add 15.00 (G) to each partial shipment after the first shipment

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17. EARLY SHIPPING
Factory reserves the right to ship order earlier than customer's requested ship date (unless customer expressly states, "DO NOT SHIP EARLY").
Factory cannot be held responsible if customer wants to make changes to an order that factory has already shipped or shipped early.

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18. F.O.B. POINT Toronto, Ontario
All freight prices are F.O.B. factory. All prices in Canadian dollars. Freight is billed at cost plus 3.00 (X) per master carton for all orders
(except bottles), including those held for will call or billed to customer's account. For bottles, freight is billed at cost plus 2.00 (X) per master carton.

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19. OVERSIZED CARTONS
BOTTLES, BAGS and stress shapes are shipped in oversized cartons. Freight for oversized cartons is billed BY CARTON SIZE (dimensional
weight), and not by actual weight of the packed carton. Where applicable, dimensional weights are listed for shipping by ground or air service.

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20. SHIPPING WEIGHTS are listed per item throughout the catalog. All shipping weights are approximate.

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INVENTORY
21. Perfect Penpal cannot guarantee inventory availability on imported product or close-out items. Contact factory to verify availability

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RETURNS
22. All shipments should be thoroughly inspected upon delivery. Factory must be notified within 30 days of any defects, omissions, or errors in manufacturing or printing. Only authorized returns will be accepted. All shipments leave the factory in good condition. Claims for lost or damaged goods, or concealed damage should be fi led directly with delivering carrier. Leave shipment intact and fi le claim with carrier immediately. If merchandise ships on customer account, customer must contact carrier directly if shipment is lost or damaged.

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23. UNIMPRINTED MERCHANDISE cannot be returned. All sales are FINAL.

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24. LATE DELIVERY: caused by natural catastrophe, war, acts of terrorism or carrier delay is not the responsibility of Perfect Line.

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CANCELLATION OR CHANGE TO ORDER
25. 40.00 (G) plus all costs incurred by factory up to notifi cation of cancellation or change. Cancellation or change is not confi rmed until verifi ed by factory. Many times, product may already be manufactured, or imprinted and factory reserves the right to bill all additional charges.

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STANDARD PANTONE COLOURS for SILK SCREEN PRINTING

185 Red 186 Red 485 Red Warm Red Rubine Red 202 Burgundy 189 Pink 211 Pink Pantone Orange 123 Yellow

Pantone Yellow 348 Kelly Green 350 Forest Green 321 Teal Process Blue Reflex Blue 300 Blue 285 Medium Blue 286 Royal Blue 281 Navy

Pantone Purple Pantone Violet 469 Brown 478 Brown 423 Gray Black White 877 Silver 873 Gold